iSAFE and End to End Case Management


In November 2019, the State Government committed to funding a new Offender Management System for the Department for Correctional Services (DCS). The new system (iSAFE) will ensure sensitive and important information related to people under Corrections supervision is easily accessed by DCS and its partners for timely and evidence-based planning, decision-making and responsive action to prevent further crimes and reduce reoffending.

About iSAFE & End to End Case Management

The iSAFE program is a large-scale business transformation initiative that will see DCS transition off legacy systems to a modern and proven Integrated Offender Management System (IOMS).

iSAFE aims to improve security, reduce reoffending, support safer communities and better support effective and more holistic end to end case management in the South Australian correctional system.

The End to End Case Management (E2E CM) project is based on DCS’ commitment to deliver a comprehensive and person centric E2E CM service. It will involve a review and redesign of current DCS case management practices to support a more integrated and holistic approach that manages risk, promotes rehabilitation and reduces reoffending.

Key Milestones

Some key milestones achieved so far include:

  • DCS partnered with Fujitsu Australia in December 2021 to implement Syscon’s IOMS which will be known as iSAFE
  • A Planning Phase was completed in March 2022
  • Implementation commenced from April 2022 and has involved configuring the new system, conducting dozens of configuration workshops with Syscon and ensuring iSAFE will contain all processes and information provided by its current legacy systems
  • Procurement and testing of a secure information exchange platform to share information securely with Justice and SA Government partners
  • Onboarded more than 80 iSAFE SuperUsers across DCS to assist with training and support pre and post new system ‘Go-Live’
  • Rollout of a Digital Adoption Platform (DAP) to help onboard staff to the new iSAFE system
  • Established the E2E CM Policy and One Plan Approach which set out the principles and an integrated and person-centric approach to guide DCS’ future case management practices

iSAFE ‘Go Live’ is planned for the end of 2023, with further preparation involving:

  • Finalising the configuration of DCS processes delivered by current legacy systems
  • Automation of key business workflows
  • Digitisation of prioritised forms to create business efficiencies
  • Comprehensive testing of the new system
  • Training of staff and key stakeholders including SA Police
  • Data connection and testing with partner agencies to ensure secure and timely information exchange.

In an exciting development, DCS will also be hosting the 1st International Corrections & Prisons Association Technology Conference in Adelaide from 23-25 May 2023, with the iSAFE program set to be one of the most talked about items on the agenda.

For more information about iSAFE or End to End Case Management, please contact


  • Download: Stakeholder iSAFE Program Update - September 2020.pdf (501.3 KB PDF)
  • Download: Stakeholder iSAFE Program Update - December 2020.pdf (204.5 KB PDF)
  • Download: End to End Case Management Our Approach (6.8 MB PDF)
  • Download: End to End Case Management policy poster (730.9 KB PDF)