iSAFE and End to End Case Management
Background
In November 2019, the State Government committed to funding a new Integrated Offender Management System (IOMS) for the Department for Correctional Services (DCS). The new system, iSAFE, will ensure sensitive and important information related to people under Corrections supervision is easily accessed by DCS and its partners for timely and evidence-based planning, decision-making and responsive action to prevent further crimes and reduce reoffending.
About iSAFE & End to End Case Management
The iSAFE program is a large-scale business transformation initiative that will see DCS transition off legacy systems to a modern and proven IOMS.
iSAFE aims to improve security, reduce reoffending, support safer communities and encourage more effective and holistic end-to-end case management in the South Australian correctional system.
The End to End Case Management (E2E CM) project is based on DCS’ commitment to deliver a comprehensive and person centric E2E CM service. It will involve a review and redesign of current DCS case management practices to support a more integrated and holistic approach that manages risk, promotes rehabilitation and reduces reoffending.
Key Milestones
Some key milestones achieved so far include:
- DCS partnered with Fujitsu Australia in December 2021 to implement Syscon’s IOMS which will be known as iSAFE
- The Planning Phase was completed in March 2022
- The Implementation Phase commenced in April 2022 and has involved configuring the new system and ensuring iSAFE will contain all processes and information provided by DCS’ current legacy systems
- Onboarded 100+ iSAFE SuperUsers across DCS to assist with training and support pre and post ‘Go-Live’
- Procured a Digital Adoption Platform (DAP) to help onboard staff to the new iSAFE system
- Established the E2E CM Policy and One Plan Approach which set out the principles and the integrated and person-centric approach to guide DCS’ future case management practices
- The Electronic Documents and Records Management Solution (EDRMS) project successfully replaced DCS’ old record management system with a new solution called ‘Records365’
- Signed a contract with Exposé to deliver an Enterprise Data Warehouse for DCS
iSAFE Go-Live preparation involves:
- Finalising the configuration of DCS processes delivered by current legacy systems
- Automation of key business workflows
- Digitisation of prioritised forms to create business efficiencies
- Comprehensive testing of the new system
- Training of staff and key stakeholders including SAPOL
- Data connection and testing with partner agencies to ensure secure and timely information exchange.
For more information about iSAFE or End to End Case Management, please contact DCSiSAFE@sa.gov.au.
Fujitsu and DCS enter partnership to implement Syscon's Integrated Offender Management System (iSAFE)
