Case Management

Correctional staff will develop a case management plan for each prisoner.

This plan covers:

  • the prisoners health and wellbeing
  • beneficial rehabilitation programs
  • educational and work experiences
  • behaviour, attitude and compliance
  • eligibility for parole and home detention plans
  • victim related issues
  • designated contacts and
  • who the prisoners professional visitors are.

Prison regimes

Each prisoner's case plan will also include the regime they are placed on. Regimes provide a structure for prison life and the opportunity for prisoners to fulfil the requirement outlined in their case management plans.

Poor behaviour can lead to a more restrictive regime. Good behaviour and assessments by a case officer can lead to privileges returned.

The five regimes are:

Basic regime

The prisoner will have limited access to activities and facilities. They will however have access to time out of cells, visits and limited telephone and recreational facilities.

Standard regime

This is an enlaced enhanced regime. The prisoner has access to intensive case management which is what is required to progress.

Enhanced regime

Prisoners who successfully meet the requirements of the standard regime and have consistently displayed positive attitudes and behaviours may be eligible to progress to the enhanced regime. This regime enables prisoners to have further increased access to facilities, equipment and time out of cells

Modified regime

A prisoner who displays persistent behaviour issues but who is not subject to a formal disciplinary action can be placed on the modified regime. The prisoner will have restricted access to amenities, activities and only specified privileges.

Intensive case management regime

Prisoners are placed on this regime if they are unwilling or unable to meet the requirements of the induction, basic, standard or enhanced regimes. Prisoners on this regime will be returned to either a basic or standard regime as soon as their behaviour meets the correct requirements and they have addressed the reasons for their placement on the regime.

Who looks after a case management plan

A prisoner’s plan is developed by the Case Management Coordinator (CMC).

The CMC can also help with issues related to the prisoner’s cell and personal issues. 

For general day to day issues prisoners should speak to their case officer. They will enter case notes and updates on prisoner well-being and progress.

Behaviour and privileges

Prisoner privileges include access to television, visits, additional time outsidet the cell along with access to programs and jobs.  

A prisoner's behaviour will affect their access to privileges. Concerning behaviour towards themselves or others wellbeing will result in the prisoner's security classification being changed to a more strict regime.  

A prisoner's progression, wellbeing and conduct will be monitored whilst in prison and noted in their case plan. These notes will be looked at by correctional staff when reviewing security ratings.

They will also be made available to the Parole Board when reviewing a prisoner's sentence.