Video visits for domestic visitors

Video visits are available for domestic visitors across all our prisons using the Zoom application.

How to book a video visit

Video visits can be booked during normal visit booking times by contacting the prison directly by telephone.​

Please visit the prison locations page and select the prison where you would like to book the visit.

The bookings officer will provide you with a ​unique meeting code to use for joining the meeting.

Video visit conditions

All visitors must acknowledge and agree to the below conditions prior to the start of your video visit session:

  • You are not permitted to engage in any inappropriate, lewd or obscene behaviour
  • You are not permitted to make any audio recording, video recording or take any still shots of the visit session, any prisoner or any staff member
  • You are not permitted to allow non-approved visitors to join the visit session.

If you do not agree to these conditions you will not be provided a video visit session

Any failure to comply with these conditions during your visit session may result in the immediate termination of your visit and an initial 28 day restriction of any future visits.

Visitor restrictions

Online video visits use the same policies and conditions as face to face visits.

If you are currently subject to any visitor restrictions, the same restrictions will apply for video visits.

You may have your current restriction extended if you attempt to breach your restriction.
Separate penalties apply to any persons knowingly facilitating a video visit with a restricted person.

If you have been restricted from accessing video visits and you think this is an error – you can write to the department asking us to review your case.

How to use Zoom

Your device will need a camera and microphone to use Zoom.

How to install and use Zoom on your device.