Booking a visit
New process for Domestic Visit Bookings
The Department for Correctional Services has implemented a new domestic visit model that enables prisoners to manage their own face-to-face and video visit bookings.
All sites except for Port Augusta Prison and Adelaide Women’s Prison use the new visit booking model. The remaining sites will implement the new visit booking model from:
- Port Augusta Prison – 27 April 2024.
- Adelaide Women’s Prison – 08 May 2024.
Any visits before these dates should be booked by telephone. Please see the below booking process for steps on how to do this.
Telephone bookings
Bookings are made by contacting the prison directly by telephone. Some prisons have set times that you can make a booking which can vary between the sites.
Each prison has an information page that details:
- The booking phone number.
- The visiting times available
- Visiting arrangements.
The page also includes maps, contact information and directions – see the prison locations page.
You need to inform us of everybody who is coming to the visit. This includes children and infants.
Most prisons have limits to the number of visitors that can visit at one time. Please check the page of the prison you intend to visit for details.
We will then check that you are an approved visitor and that you, and those accompanying you, are on the nominated visitor list.
We will not allow people not on the visit booking into the visit.
Special visiting arrangements
Some of our prisons have wheelchair access.
It may be possible for visitors with special needs to organise a visit outside regular visiting times.
Some visits may require special approval from the general manager.
If you have any concerns or special needs, please raise them while making your booking arrangement.
Cancelling your visit
Family and friends support is very important to prisoners so try not to cancel your visit.
Cancelled visits can be bad for a prisoner's mental health and can make them frustrated and agitated.
If cancelling the visit is unavoidable, please phone the prison in advance to let them know. You can also cancel a visit by completing the cancellation form located on our website.
This enables other visitors to use the time slot and facilities. It also means that the prisoner isn't left waiting for a visit that doesn't happen.